FAQs

ORDERING

How do I place an order?
Simply press "add to cart" on the item/s you wish to purchase and follow the steps to check out. If you would like to place a custom order, please email us at hello@salty-atlas.com

How do I know if my order is successful?
You will receive a confirmation email once your order is confirmed. Please contact us if you do not receive an email within 30 minutes.

How can I pay?
You can pay securely directly through our website using the Shopify payment gateway powered by Stripe. We also have the option of secure payment through POLi. You don't need to have a POLi account to use this payment option. You are also welcome to pay via bank transfer. If you choose this option, please send a screen shot of your successful transfer, along with your order number, to hello@salty-atlas.com. We will not be able to ship your order until we receive proof of the successful transfer.

Do you do custom orders?
Yes! Please contact us to discuss your ideas and we will to our best to make them come to life.

Do you offer refunds?
Unfortunately we are unable to offer refunds but if there is any reason you are unhappy with your purchase, please contact us within 2 days of receiving your order and we will resolve the issue for you.

Are the frames sold with the prints?
Unfortunately the frames are not sold with the prints.

Where are the frames in your product images from?
The frames used in the product images on our website are an older style from Country Road. You can find similar frames in Target, Spotlight and Kmart.

SHIPPING

When will my order be shipped?
All orders will be dispatched within 24 hours of payment. If you place an order on a weekend or public holiday, your order will be dispatched on the next business day.

How much is shipping?
All Australian orders are shipped for FREE via Australia Post using Regular Post. You can choose to have your order shipped Express Post for $8.

How long does shipping take?
If you choose the Free Shipping option, please allow 3-7 business days for your order to arrive. If you do not receive your order after 7 business days, please contact us.
If you choose the Express Shipping option, your order should arrive in 1-2 business days, depending on your location. If you do not receive your order after 2 business days, please contact us.

Do you ship outside of Australia?
Yes, we can! Please contact us for international shipping costs. Please note, SALTY ATLAS purchases may be subject to local charges. This is outside of our control and is controlled by local governments. As a result, the buyer will be responsible for any customs fees, duty charges and any other associated fees.

PRIVACY

Why do you collect my information?
We will only ever collect your information to fulfill your order and send you updates. We will not pass on your information to any third parties.